Frequently asked questions, answered
When will my order ship? |
Our products ship after 2-3 days after you placed the order. |
Will I get an email with my order details? |
Yes! We will send you an email as soon as your order is placed summarizing all the details. |
Can I cancel my order? |
No/Yes, we will ship the item to your address. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you. Any problems after delivery should be notified within 72-hours. |
When will I receive my tracking number? |
You will usually receive your tracking number within 1 to 5 days. |
Why isn't my tracking number working? |
It may take up to 5 days for your tracking number to activate once you receive it. |
What is the exchange/return policy? |
We value our customer experience. If you have any problems with our products, we will gladly fully refund you, after the arrival of your order. Step 1: Send us a message "contact us button" with your order # and name. Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back. Step 3: Ship your item back to us. Once we receive it, we will inspect it. Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account. Several types of goods are exempt from being returned. Perishable goods such as food, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. |
Do you Ship Internationally? |
We currently only ship to USA, UK, CANADA, AUSTRALIA, & NEW ZEALAND. You can see if your country is available for shipping at checkout. |
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